Each of following modules will fit seamlessly into the Deal With It game, to let you offer game based training on many
topics critical to the banking industry. All modules are available separately and can be used in dozens of
training exercises for both the class and branch. Please remember we can customize these modules for you with
additional questions from our massive database at no additional cost, if desired. Call for details!
Bank Teller Customer Service Training Volume 1
We now have two volumes available! Both have 63 situations questions that emphases what bank tellers and new accounts personnel
say in common bank customer service situations. ($59 each)
Bank Teller Procedures Training
This module has 72 questions to make sure your tellers know what to do to follow up and deliver excellent teller customer service.
Many institutions use this module as a test for teller manual knowledge. ($59)
Bank Internal Customer Service Training
This module is divided into three portions and is designed with a focus on the staff interaction between frontline personnel
and the support staff. This module includes 48 Question cards for the support staff, 33 Question cards for
front-line staff, and 27 common Question cards for any staff member. ($59)
Bank Call Center Customer Service Training / Phone Banking Service
Ideal for both financial call center personnel and branch personnel that field phone based service requests. 63 bank customer service questions are included, with 22 common to the Front-line Personnel Vol. 1 module. ($59)
Online Banking, Internet Customer Service Training
54 customer service scenarios common in the online banking environment. Technical situations are limited to issues experienced by customers
of nearly all institutions. ($59)
Bank Consumer Lending Compliance Training
This module has 72 lending compliance situations for loan officers and loan servicing staff. It covers compliance-related issues at loan origination and
post-loan customer service. An answer guide is included and is ideal for individual or paired study. ($59)
Bank Privacy Compliance Training
These 63 questions are designed to be a practical test of how your staff will respond to customer inquiries concerning
the privacy regulations in light of your bank's privacy compliance policies. Complete with Answer Guide. ($59)
Bank Fair Lending Act Compliance Training
These 72 discussion-questions address fair lending issues that arise throughout the lending compliance areas-from the loan receptionist
to senior loan officers. This module includes an answer guide. ($59)
Bank Teller Compliance Training
108 questions for bank teller complaince training covering Regs. E, P, DD, CC, Check Kiting, The Bank Secrecy Act, and Money Laundering.
A Supervisor's/Manager's supplement is included with an additional 54 questions. Both sets include Answer Guides for fun and easy bank teller compliance training. (Expanded Module, $89)
Bank Branch Security Issues Training
A massive module with 126 situations and questions, from opening to closing procedures, robbery reminders to vault access.
The included answer guide is usually customized for most institutions, a free service.
Click here for additional modules for your team's Professional Development.
Topices range from Business Etiquette to Diversity, from Ethics to Employee Relations
Click here for links to samples of these modules.
(Please call if your need is not listed above. We do custom writing!)