Deal With It, the customer service training gameBank Customer Service Training and Compliance module samples


Training Game Concept

Customer Service Training Game Example

Customer Service Training Game Module Samples

Training Game Samples

Custom Training Options and Samples

Training Game and Module Costs

Ordering the Customer Service Training Game and Modules

Enter to win a Free Customer Service Training Game

Additional Training Game Uses

Training Game Suggestions

Training Game - Frequently Asked Questions

Partial List of Clients

Customer Service Training Game Testimonials

Bank Customer Service and Compliance Training Modules

Each of following modules will fit seamlessly into the Deal With It game, to let you offer game based training on many topics critical to the banking industry. All modules are available separately and can be used in dozens of training exercises for both the class and branch. Please remember we can customize these modules for you with additional questions from our massive database at no additional cost, if desired. Call for details!

  1. Bank Teller Customer Service Training Volume 1 We now have two volumes available! Both have 63 situations questions that emphases what bank tellers and new accounts personnel say in common bank customer service situations. ($59 each) order Bank customer service training modules

  2. Bank Teller Procedures Training
    This module has 72 questions to make sure your tellers know what to do to follow up and deliver excellent teller customer service. Many institutions use this module as a test for teller manual knowledge. ($59) order Bank customer service training modules

  3. Bank Internal Customer Service Training This module is divided into three portions and is designed with a focus on the staff interaction between frontline personnel and the support staff. This module includes 48 Question cards for the support staff, 33 Question cards for front-line staff, and 27 common Question cards for any staff member. ($59) order Bank customer service training modules

  4. Bank Call Center Customer Service Training / Phone Banking Service Ideal for both financial call center personnel and branch personnel that field phone based service requests. 63 bank customer service questions are included, with 22 common to the Front-line Personnel Vol. 1 module. ($59) order Bank customer service training modules

  5. Online Banking, Internet Customer Service Training 54 customer service scenarios common in the online banking environment. Technical situations are limited to issues experienced by customers of nearly all institutions. ($59) order Bank customer service training modules

  6. Bank Consumer Lending Compliance Training This module has 72 lending compliance situations for loan officers and loan servicing staff. It covers compliance-related issues at loan origination and post-loan customer service. An answer guide is included and is ideal for individual or paired study. ($59) order Bank compliance training modules

  7. Bank Privacy Compliance Training
    These 63 questions are designed to be a practical test of how your staff will respond to customer inquiries concerning the privacy regulations in light of your bank's privacy compliance policies. Complete with Answer Guide. ($59) order Bank compliance training modules

  8. Bank Fair Lending Act Compliance Training
    These 72 discussion-questions address fair lending issues that arise throughout the lending compliance areas-from the loan receptionist to senior loan officers. This module includes an answer guide. ($59) order Bank compliance training modules

  9. Bank Teller Compliance Training
    108
    questions for bank teller complaince training covering Regs. E, P, DD, CC, Check Kiting, The Bank Secrecy Act, and Money Laundering. A Supervisor's/Manager's supplement is included with an additional 54 questions. Both sets include Answer Guides for fun and easy bank teller compliance training. (Expanded Module, $89) order Bank compliance training modules

  10. Bank Branch Security Issues Training A massive module with 126 situations and questions, from opening to closing procedures, robbery reminders to vault access. The included answer guide is usually customized for most institutions, a free service. ($59) order Bank security training module

    Click here for additional modules for your team's Professional Development. Topices range from Business Etiquette to Diversity, from Ethics to Employee Relations Click here for links to samples of these modules.


    (Please call if your need is not listed above. We do custom writing!)

For more information call: 1-888-322-5948

Or Email:
dealwithit@uniquetraining.com


Unique Training Solutions
P.O. Box 9491 • Nampa, ID 83652
© 1996-2013 All Rights Reserved