The Deal With It game is ideal for general customer service training.
It includes 121
situations and questions from many industries, drawn from real life experiences. They are ideal for discovering how employees approach service in general. This game set also includes Challenge cards to give the facilitator more control over their discussion group and Point cards to give positive reinforcement to proper attitudes and answers.
Please feel free to try out a few SAMPLE QUESTIONS from the basic game with your team, by clicking here.
There are a number of credit union specific training modules you can add to customize your Deal With It game to meet your training needs. Please click on the links below or to the left to review which modules are available.
Credit Union Member Service Training modules
Credit Union Compliance Training modules
Credit Union Branch Security Training module