The Deal With It game is ideal for general customer service training. It includes 121 situations and questions from many industries, drawn from real life experiences. They are ideal for discovering how employees approach service in general. This game set also includes Challenge cards to give the facilitator more control over their discussion group and Point cards to give positive reinforcement to proper attitudes and answers.

Please feel free to try out a few SAMPLE QUESTIONS from the basic game with your team, by clicking here.

There are many industry specific customer service training modules you can add to customize your Deal With It game to match your particular business or service. Please click on the links below or to the left to review which modules are available.

Health Care Customer Service Training modules

Professional Services Customer Service Training modules

Restaurants and Food Services Customer Service Training modules

Retail Businesses Customer Service Training modules

Service Businesses Customer Service Training modules

Bank Customer Service Training modules

Credit Union Member Service Training modules

Contractor Customer Service Training modules