Deal With It, the customer service training gameExample of play, customer service training game.


Training Game Concept

Customer Service Training Game Example

Customer Service Training Game Module Samples

Training Game Samples

Custom Training Options and Samples

Training Game and Module Costs

Ordering the Customer Service Training Game and Modules

Enter to win a Free Customer Service Training Game

Additional Training Game Uses

Training Game Suggestions

Training Game - Frequently Asked Questions

Partial List of Clients

Customer Service Training Game Testimonials

Basic outline of the game

A leader or manager is appointed Judge of the game. The Judge distributes Challenge Cards to the the participants, (3 each if the group has less than 15 players. 2 each for larger groups). The Challenge cards give the Judge control of the game by limiting debate, and preventing a person from taking over the group. Players take turns answering Question cards read aloud by the Judge. After getting an opportunity to answer their Question, other participants are allowed to Challenge answers in one of six ways, by playing a Challenge card. After hearing the solutions and answers offered, the Judge awards points to the best answer(s).

Quick Start Example!

Judge to answering player, reading Question card aloud:

"You work in a pediatrician's office. As a mother with a sick child approaches you to ask a question, the phone rings. It's a patient with a billing question. Which patient waits, and which do you 'baby'?"

Answering Player:

"I'd quickly take the call. It shouldn't take too long."

Challenging Player:

(Plays Challenge the Answer! card.) "I challenge that answer! The person who is in the office takes priority. I'd take the name and number of the calling patient and promise to return the call when I'm free."

Another player, putting down a MeToo! card:

"I'm with the second answer."

Judge:

"I agree. A caller requesting billing information typically takes some research. Besides, the patient in the office takes priority."

The Judge awards both the challenger and the MeToo! card player with randomly draw Point cards.



Win a free customer service training game!


For more information, call: 1-888-322-5948

Or Email:
dealwithit@uniquetraining.com


Unique Training Solutions
P.O. Box 9491 • Nampa, ID 83652
© 1996-2010 All Rights Reserved