Customer Service Training Deal With It Modules We have many industry specific modules which may be purchased separately or added to customize and expand your use of the Deal With It customer service training game. Nearly every module listed is stocked at all times; however, inventory levels vary, please call if you are needing delivery in less than 72 business hours. We are continually adding sample links to our many modules below. Please email or call if you would like to receive a sample for a module listed without an active link. Banking Industry Specific modules. 11 modules from compliance to customer service. Credit Union Specific modules. 11 modules covering member service to compliance. Restaurant Industry Specific Customer Service Training Modules. While most of these are guest service modules, Food Safety is included for your review. All are ideal for restaurant pre-shift meetings Retail Industry Specific Customer Service Training Modules. Professional Services Customer Service Training Modules. Service Businesses Customer Service Training Modules. Health Care Customer Service Training Modules. Contractor and Home Improvement Customer Service Training Modules. Additional Professional Development Modules, so you can have training games on the following topics: Business Etiquette, Business Ethics, Diversity, Phone Etiquette, Employee Relations, Employee Retention, and Basic Management Training. Restaurant Industry Specific Customer Service Training Modules. Our Restaurant customer service training modules range from traditional hamburger restaurants to family casual or specialties like drive-through coffee and espresso. Whatever your concept, we probably have a module for you. Please remember, our customizing service allows you to include additional material to cover service situations unique to your operations at no additional cost. If you need a custom module, one of these are usually a very close match from which to start. Most modules contain between 90 and 108 situations and questions that emphases how to react to guests/customers in common service situations. These modules provide enough material for three months of interesting discussions if used for restaurant pre-shift meetings. While most of these are guest service modules, Food Safety and Sanitation Training is included at the bottom for your review. Buffet Restaurant Customer Service Training Sample ($59) Two sub-concepts are available, including: Buffet and Cafeteria. Ideal for mini-serve corporate cafeterias as well. ($59) School Cafeteria. ($59) Catering Company Customer Service Training. ($59) Family Casual Restaurant Guest Service Sample ($59) Eight concepts are available including: American Diner. ($59) Chinese Restaurant, includes some Buffet scenarios. ($59) Gourmet Burgers Restaurant. ($59) Grill Restaurant. ($59) Italian Restaurant. ($59) Mexican Restaurant Customer Service Training Sample ($59) Seafood Restaurant. ($59) Steakhouse Restaurant. ($59) Formal Dining Restaurant Guest Service Training Sample ($59) Pizza Delivery Service Operations Training Sample ($39) 45 Question Cards, focused on all aspects of delivery. This module serves as an ideal supplement to the modules below, for the restaurant offering both sit-down, take-out and delivery services. Pizza Restaurant Customer Service Training Sample ($59) Four concepts are available including: Dine-In Pizza Restaurant. ($59) Take-Out Pizza Restaurant. ($59) Dine-In and Take-Out Combination Pizza Restaurant. ($59) Take & Bake Pizza Restaurant. ($59) Quick-Service Chicken Restaurant Customer Service Training Sample ($59) A bit more focus on family take-out and less on dining room service. Quick-Service Mexican Restaurant. ($59) Quick-Service Hamburger Restaurant Customer Service Training Sample ($59) An American Icon! This covers a wide array of typical service situations. Other concepts include: Burgers and Ice Cream Restaurant. ($59) Double Drive-Thru Restaurant Customer Service Training Sample ($59) Hot Dog Restaurant. ($59) Quick-Service Sandwich Restaurant Customer Service Training Sample ($59) This module is primarily targeted toward the non-toasted menu. A variant is available: Heated/Toasted Sandwich Restaurant. ($59) Quick-Service Seafood Restaurant Customer Service Training Sample ($59) An additional concept is available: Chicken and Seafood Combo Restaurant. ($59) Quick-Service Take-Out Restaurant. ($59) Quick-Service Coffee Shop Customer Service Training Sample ($59) Quick-Service Fruit/Health Drink Shop. ($59) Quick-Service Ice Cream Shop Customer Service Training Sample ($59) Five additional concepts are available including: Quick-Service Candy Shop. ($59) Quick-Service Cookie Shop. ($59) Quick-Service Doughnut Shop. ($59) Quick-Service Pretzel Shop. ($59) Quick-Service Yogurt Shop. ($59) Restaurant Alcohol Sales Sample ($39) 45 Question Cards focused on the unique obstacles concerning the laws and regulations surrounding the serving of alcoholic drinks in your restaurant. This module makes an ideal supplement to any restaurant. School Cafeteria Staff and Student Service Training ($59) Ideal for the individual school or the entire district, serving both students and staff. (Please call if your Concept is not listed on our Order Page pull-down list!) Food Safety for Restaurants Sample (Double Module, $119) Like all Deal With It modules this is ideal for using in pre-shift crew meetings to stress the importance of these issues to your entire staff, not just your managers. 180 questions and situations form the foundation with room to add in additional material to cover your unique menu items. This is a double module with Answer Guides for self or paired study. Food Safety for Production Facilities Sample (Expanded Module $89) An excellent overview of best practices. We can customize this for your specific Standard Operating Procedures. This is an expanded module with Answer Guides for self or paired study. (Please call if your concept or business is not listed in our catalog!) Retail Industry Specific Customer Service Training Modules. Every Retail concept has specific situations, and operations uniquely affecting how they deliver service to their customers. The following modules are designed to plug right in to the Deal With It game to give you a concept specific training solution. As always, we can customize these for your specific operational standards, and all modules are available for purchase separate of the game and are perfect for your sales and service team meetings. All modules contain between 90 and 108 situations and questions. Additional questions are available from our massive database at no additional cost. Call for details! Apparel Store Customer Service Training Sample ($59) Five sub-concepts are available including: Women's Apparel. ($59) Men's Apparel. ($59) Teen Apparel. ($59) Mixed Apparel. ($59) Accessories Customer Service Training Sample. ($59) Call if you have specialized needs, we may already have a customized version ready to go! Automobile Dealer Sales and Customer Service Training Sample ($59) These run from the initial sale to the scheduled maintenance service call. Easily customized with your logo! Auto Parts Customer Service Training Sample ($59) Perfect for the free-standing store. Building Material and Hardware Customer Service Training Sample ($59) Two variants are available: Home and Hardware Store. ($59) Big Box Building Material and Hardware. ($59) Book, Music and Video Store Customer Service Training Sample ($59) A version is also available for the specialty store. Book Store. ($59) Convenience Store Customer Service Training Sample ($59) Popular for setting the tone for new managers. Copy and Print Shop Customer Service Training Sample ($59) Ideal for the print department in an office supply super store too! Department Store Customer Service Training Sample ($59) Discount Department Store Customer Service Training Sample ($59) Dollar Store Customer Service Training Sample ($59) Drug Store Customer Service Training Sample ($59) This module is designed for the full concept store, and not just the pharmacy. Electronics Retailer Customer Service Training Sample ($59) From computers to stereo installation. This module can be combined with an appliances situations group for an expanded variant. ($89 expanded) Florist Shop Customer Service Training Sample ($59) Includes delivery situations. Formal Wear Rental and Event Planning Customer Service Training Sample ($59) Furniture and Appliance Customer Service Training Sample ($59) General Retail Customer Service Training Sample ($59) Gift and Card Shop Customer Service Training Sample ($59) Grocery and Supermarket Customer Service Training Sample ($59) An optional variant with food safety situations is available, where the mix is approximately one-third food safety and two-thirds service. Supermarket and Grocery Customer Service Training with Food Safety Mix. ($59) Call to order! Health and Nutrition Store Customer Service Training Sample ($59) Jewelry Store Customer Service Training Sample ($59) Ideal for both the free-standing location and the jewelry department in a big-box store. Liquor Store Customer Service Training Sample ($59) Manufactured and Mobile Home Dealer Customer Service Training Sample ($59) Mattress and Bedding Store Customer Service Training Sample ($59) Motorcycle, ATV and Snowmobile Dealer Customer Service Training Sample ($59) Musical Instruments Dealer Customer Service Training Sample ($59) Office Products Store Customer Service Training Sample ($59) Pet Store Customer Service Training Sample ($59) Pharmacy Customer Service Training Sample ($59) Ideal for a department within a big-box store. Pool and Spa Dealer Customer Service Training Sample ($59) RV and Boat Dealer Customer Service Training Sample ($59) Second Hand Store Customer Service Training Sample ($59) Shoe Store Customer Service Training Sample ($59) An excellent set for the shoe department in the big box store too! Sporting Goods Customer Service Training Sample ($59) The standard version has approximately 25% of the situations dealing with apparel. A variant is available with apparel scenarios replaced with more hard goods issues. Tire Shop Customer Service Training Sample ($59) Ideal for the stand alone shop, or tire department in the big box store. Toy and Hobby Store Customer Service Training Sample ($59) Individual variants are available as well. Hobby Store. Toy Store. (Please call if your concept or business is not listed in our catalog!) Professional Services Customer Service Training Modules. Professionals have unique service situations and issues that effect their clients and customers. The following modules are designed to plug right in to the Deal With It game to give you specific training for your unique needs, based on real-world interviews. We can further customize these just for you. These modules are available for purchase separate of the game as well. Each of these modules contain between 90 and 108 scenarios and questions. Additional questions are available from our massive database at no additional cost. Call for details! Accounting Practice Customer Service Training Sample ($59) Ideal for large firms or small office. Airport Operations Customer Service Training Sample ($59) Government Case Worker Customer Service Training Sample ($59) Government (Local) Tax Collection Service Training Sample ($59) Insurance Agency Customer Service Training Sample ($59) Great for the individual agent or central office. Law Office Client Service Training Sample ($59) These common service questions avoid specific legal situations. Property Management Tenant Service Training Sample ($59) Public Library Patron Service Training Sample ($59) Public Utility Customer Service Training Sample ($59) This module will fill the needs of both the private corporation, or the government run utility. Reality Office Customer Service Training Sample ($59) School Admissions Patron Service Training Sample ($59) Great for the individual school or central office. School Admininstration Service Training Sample ($59) Tax Preparation Client Service Training Sample ($59) Title and Escrow Company Customer Service Training Sample ($59) (Please call if your concept or business is not listed in our catalog!) Service Businesses Customer Service Training Modules Customer Service: Service businesses are a large part of the economy. They have conditions and issues that effect how they approach and respond to their unique customer service problems. In addition to making these modules available for purchase separately, they can plug in to the Deal With It game for a fun training solution. Each module has at least 90 scenarios and questions. If customization is needed, we can create the solution for you and additional questions are available from our massive database, often at no additional cost. Call for details! Airline Customer Service Training ($59) Amusement Park Customer Service Training ($59) Automobile Repair Shop Customer Service Training Sample ($59) Camp Ground and RV Park Guest Service Training Sample ($59) Car Wash and Detailing Customer Service Training ($59) Carpet Cleaner Customer Service Training ($59) Cell Phone Sales & Customer Service Training ($59) Cemetary and Funeral Service Training ($59) Charity Call Center Donor Service Training ($59) Check Cashing and Quick Loan Customer Service Training ($59) Child and Day Care Customer Service Training ($59) Computer Service Customer Service Training Sample ($59) Dry Cleaner Customer Service Training ($59) Employment and Temp Agency Customer Service Training ($59) Equipment and Tool Rental Company Customer Service Training ($59) Golf Course Customer & Member Service Training ($59) Gym, Swim and Health Club Customer & Member Service Training ($59) Hair Salon / Barber Shop Customer Service Training ($59) Home Cleaning & Maid Service Customer Service Training ($59) Hospitality Guest Service Training Sample ($59) Perfect for most motels or hotels, independent or chain. Hospitality Budget Motel Guest Service Training ($59) Hospitality Full-Service Guest Hotel Service Training ($59) For the Four-Star independent or chain. Hotel and Casino Guest Service Training Sample ($59) This module is fairly evenly split between the two service needs. The casino portion has some security related service scenarios. Hotel and Restaurant Guest Service Training Sample ($59) This module has 2/3rd hospitality and 1/3rd restaurant service to give you a single module option. Industrial Parts Warehouse Customer Service Training Sample ($59) Janitorial Customer Service Training ($59) Lawn Mower & Small Engine Repair Customer Service Training ($59) Locksmith Customer Service Training Sample ($59) Mail Order Call Center Customer Service Training ($59) Manufacturer Customer Service Training Sample ($59) Moving and Storage Customer Service Training ($59) Museum Patron Service Training Sample ($59) Nail Salon Customer Service Training ($59) Oil Change Shop Customer Service Training ($59) Pest Control Company Customer Service Training Sample ($59) Pet Grooming Customer Service Training ($59) Photography and Studio Customer Service Training ($59) Postal and Package Delivery Customer Service Training ($59) Public Transportation Customer Service Training ($59) Road Service and Towing Company Customer Service Training ($59) Satellite and Cable Television Customer Service Training Sample ($59) Includes a section of field service questions and scenarios for the technicians. Security Service Client Service Training ($59) Sign Company Customer Service Training ($59) Storage Unit Customer Service Training ($59) Tanning Salon Customer Service Training ($59) Taxi and Chauffer Customer Service Training ($59) Tutoring Service Training ($59) Weight Control Counseling Customer Service Training ($59) (Please call if your concept or business is not listed in our catalog!) Health Care and Hospital Customer Service Training Modules Healthcare professionals have specific situations and issues that effect their level of customer service. The following modules will plug in to the Deal With It game giving you specific training solutions. If additional specificity is needed, we can further customize these just for you. These modules are available for purchase separate of the game as well. Each module contain between 90 and 108 scenarios and questions. Additional questions are available from our massive database, often at no additional cost. Call for details! Audiologist Office Customer Service Training Sample ($59) Blood Bank Customer Service Training Sample ($59) Includes mobile drawing services. Chiropractor Office Customer Service Training Sample ($59) Dental Practice Customer Service Training Sample ($59) Orthodontists and Denturists too! Family Practice Customer Service Training Sample ($59) This module has many common service situations and questions useful for nearly any small office. We can always add customized material for your specialty, usually at no cost! Medical Specialist Office Customer Service Training Sample ($59) This module is ideal for the specialist, from OB/GYN clinic to Podiatry. We can always add customized material for your specialty, usually at no cost! Hospital General and Medical Office Combination, Customer Service Training ($89) This module is perfect if your hospital has outet offices and clinics, or if you run a medical school. This is an expanded module with over 135 situations and question Hospital General Mixed Staff Customer Service Training Sample ($59) This module has questions for everyone, from administrative to nursing to janitorial. Hospital Administration Customer Service Training Sample ($59) Hospital Nursing Customer Service Training Sample ($59) Concentration on the core care staff. Medical Imaging Customer Service Training Sample ($59) Optometrist Office Customer Service Training Sample ($59) Chain or individual office. Physical Therapy and Rehabilitation Customer Service Training Sample ($59) Long-term Care Customer Service Training Sample ($59) The focus here is for those needing long-term care and hospice. Many situations are shared with the Hospital Nursing module. Quick Care Customer Service Training Sample ($59) Ideal for any clinic, for profit or not-for-profit. Veterinary Customer Service Training Sample ($59) The friends of man and their keepers need service too! (Please call if your concept or business is not listed in our catalog!) Contractor Customer Service Training Modules Customer Service: Contractors have specific situations and issues that effect their level of customer service. The following modules will plug in to the Deal With It game giving you specific training solutions. Each module contains over 90 scenarios and questions. A sample from our Contractor - General Mix is available as this has questions and situations drawn from all of our Contractor modules. Additional questions are available from our large database at no additional cost. Email or call for details! Cabnetry Contractor ($59) Concrete and Paving Company ($59) Contractor - General Mix Customer Service Training Sample ($59) Deck & Fencing Contractor ($59) Flooring and Carpet Service ($59) General Contractor ($59) HVAC Service ($59) Landscape Contractor ($59) Painting Contractor ($59) Plumbing Service ($59) Roofing Contractor ($59) Window & Door Contractor ($59) (Please call if your concept or business is not listed in our catalog!)