Audiologist Office Customer Service Training Sample

Reassuring the Customer A woman wants to know if we are going to insist she purchase a hearing aid even if it would not help her type of hearing loss. How do you respond to this charge?		Common Problems A patient walks in for an appointment on Tuesday when his appointment was actually scheduled for Monday.  What do you do?
Meeting the Need A customer is complaining that her new hearing aid is rubbing her ear and creating a sore. She claims that the professional did not fit it right and wants to come in right away but you have no appointments available. What can you offer?		Follow-up Service A customer says she is still having problems with conversations in restaurants. She asks what good is a hearing aid if she can’t enjoy being out with friends. What is your answer?
Above and Beyond A woman brought her child in and it was determined that the child could be helped with a hearing aid. After being told of the pricing the woman starts to cry, telling you there is no way she can afford an aid. How do you respond to her?		Standard Procedures? A patient brought his hearing aid in for repair 10 days ago. He was told it takes 8-10 business days. It has been 15 business days and you notice it is not back from the manufacturer. The patient is refusing to pay the full balance and wants a discount. What do you do?