for your training session!
the rules so that each player will have a set of their own to
place a rule page at each chair or hand the rules out to each
person as he or she enters the room.
shuffle each deck. Set all decks in a place where you will be
able to easily reach them throughout the training session.
your time and carefully read through the Rule page and the concept
and purpose on the reverse side.
as many distractions as you can.
your staff is seated ask them to read the rules and the example
the three cards from the Challenges deck to each player and inform
them that each card has the rule for it's usage printed right
on the card.
your training session!
the Judge, you determine the amount of time spent discussing
a question or policy.
you read a Question card that seems difficult, and no one wants
to play an Open Question card, feel free to discard the question
and move on to the next. Deal With It is designed to be fast
moving and flexible. Your objective is to train.
you feel more comfortable with giving out more than one point
card so as to raise the self-esteem of multiple players for other
excellent answers, feel free to do so.
Judges prefer giving out a point card with a specific value,
instead of random cards from the deck. This too is fine, keep
in mind that there is only one card worth five points, three
worth four, seven valued at three points, thirteen worth two,
and twenty valued at one point.
With It is designed to keep you in charge. Make sure that players
are not allowed to challenge other players' answers without a
Challenge card. You as Judge are the person that must be satisfied
with the answers given.
free during your training session to elaborate upon company policies
and to develop preferred approaches. Let all your staff members
contribute to the discussion and bring your team closer together
as a unit.
forget to let your staff have fun with their unexpected answers.
A fun, memorable training session can stay with your staff for
Deal With It as a "bulletin board" topic for informal
aside a spot on a bulletin board and give it a small title or
banner like "Weekly ______ (fill in with your topic area,
i.e. Service, Food Safety, etc.) Situation."
a card, or enlarged photocopy of a Question card of your choosing.
You may want to re-write the card slightly to fit your business
directly, if you wish.
your staff to read the "Weekly Situation" and think
about a response.
may want to rove from associate to associate, informally quizzing
each person as to their approach and answer to the "Weekly
up a small "Suggestions Box" to have short written
answers dropped off. Later you post up the best answer and reward
the person with the best answer with a small recognition.
might consider rewarding the best person with a random Point
card. By doing this weekly over a four to six month period of
time, you can reward the person with the most points a small
you decide to take this approach on a more intensive daily approach
you can reward a monthly winner. Done in this fashion, the basic
Deal With It set or a single module will give you four to five
months of training.
Deal With It as a weekly meeting discussion starter:
through a small number of Question cards to find a favorite for
down a few notes of the similar aspects to your particular business.
Pay attention to the obvious answers and play the 'devil's advocate.'
this question as though every person in the meeting has a Challenge
the Answer card.
the Question card aloud and ask for anyone to attempt an answer.
Pay special attention to anyone whose answer is from a similar
on the discussion by giving voice to the notes you have written
about how this situation fits into your current policies.
be intimidated to spend considerable time covering all the implications
of the answers.
Deal With It during orientation in a classroom setting and not
as a game:
through the Question cards and pick out the questions that you
think will give you insight into the thoughts of the staff you
are trying to train.
questions may be of a similar nature to your business directly
or you may want to look for questions that will key in on a person's
'gut reaction' to approaching problems.
on a person to listen to the question you will pose. Read the
card and let that person respond. Ask others if there is a different
the question card aloud. Give two or three different responses
labeling them A, B, C, etc. Next after this short quiz, discuss
the answer in light of your policies and desires.
forget to give some background or tell an anecdote of a situation
they may encounter, or similar and common situations.
Deal With It as an interviewing tool:
a question or two from the Questions deck. You should strive
to make sure that you do not feel that there is only one obvious
answer to the question posed.
may want to come up with possible responses and differing approaches
to the question at hand.
the Question card to each interviewee at the same point in the
the prospective employee ample time to give a response.
may want to give a differing response and ask if they see a problem
with either their response or your alternative.
special attention to the attitude and desire to serve and the
thought given to your special question.