Customer Service Training Tips and Thought #46 Don't avoid the uncomfortable when it must be faced.

Sales and service personnel often avoid mentioning what must be done to receive a rebate, or take advantage of a warranty. Be honest and forthright about conditions. Customers rarely return to a business where major facts were hidden.
 

 

Unique Training Solutions
P.O. Box 9491 • Nampa, ID 83652
© 1996-2010 All Rights Reserved