Previous Customer Service Training Tips and Thoughts
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How many opportunities does your business have, to treat a customer right?
It is said, you should smile when you are speaking to customers on the phone.
“Pride comes before a fall.” So it is said.
Fear is a strong motivator, but it can cloud your attempts to delivery good service.
Sincerity can give you the benefit of doubt.
As with any relationship, communication is the key to success.
Do you or your staff think sales and service are mutually exclusive?
How do you find out what a customer wants or needs?
Escalated expectations can be a problem. Don’t set a standard that can’t be meet.
Be careful your staff doesn’t confuse superior service with free bonuses.
Ultimately, who is your boss?
How do you gauge a person’s commitment to service?
Customer service can be the key to survival.
Convey priorities to your team!
Work at your customer’s pace.
Warranties, a blessing or curse, you decide.
Responding to threats; should one make a difference?
Know why your policies exist.
Let them talk!
Do sales drive service, or does service drive your sales?
Give your customers the chance at control.
Insist that your team tell your customers the truth.
Be careful about expressing your opinions; your customers may disagree.
More about opinions: Are you in business to change minds or serve customers?
It is often the little things customers remember about your service.
Your customer service can make or break your advertising.
Show your service skills in silence.
Follow through and make certain the job is done.
Be sure your smile is sincere!
Dealing with difficult customers, part 1: Listen
Dealing with difficult customers, part 2: Wait
Dealing with difficult customers, part 3: Empathize
Dealing with difficult customers, part 4: Relax
Dealing with difficult customers, part 5: Review
Dealing with difficult customers, part 6: Solve
Dealing with difficult customers, part 7: Follow Through
More about phony smiles.
Words can set the tone, as well as an attitude.
Do you know, or do you just think you know?
More on the customer's viewpoint.
How can you know if a person will be "customer friendly" before you hire?
When times are tough, or if business is down, resist exaggeration.
Is excellent customer service the goal, or a means to an end?
Focus on the customer, and the profits will take care of themselves.
Does your team recognize the customer who needs help?
Don't avoid the uncomfortable when it must be faced.
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