We didn't write the book on Customer Service Training, but we did design the game!
customer service training game can be your effective training solution.
Customer service can make or break your business.
68% of customers who have had a "bad customer service experience" never
go back to the offending business. Even though most managers and owners know that
customer service training is vital to their business, the majority never take the time to
train these critical skills to their team.
Boring training isn't effective.
The Deal With It customer service training game is the exciting alternative. Because it is enjoyable and fast-moving; team members are drawn to actively participate. This makes the time they spend memorable.
Deal With It is easy and flexible, and you can begin minutes after the box is opened! The rules are simple and easy to read. A manager or facilitor can read the entire rule card in less than two minutes, and most participants are ready to play after reading the customer service game example of play in less than 35 seconds! It requires no special equipment, does not use a board, allowing for large training groups,
It can be used with groups from 3 to 300, and in 5 to 10 minute sessions if time is short.
It fits perfectly for daily or weekly pre-shift meetings to keep
skills sharp and service a top priority.
"Customer service skills don't just happen. The Deal With It customer service training game
changed attitudes and gave employees confidence. When employees quit fearing dealing
with customers, everyone benefits. In addition to more repeat business, my turn-over
dropped noticably!"Tammy Russell - Retail Store Owner, Boise, Idaho
Simple concepts can have far-reaching results.
Participants take turns answering how they would deal with a real-life situation,
as others are allowed to challenge answers and offer alternatives. Your team
learns how you want things done and why. This greater policy understanding
leads to an empowered workforce.
The Deal With It game is ideal for general customer service training.
It includes 121 situations and questions from many industries,
drawn from real life experiences. They are ideal for discovering how
employees approach service in general. This game set also includes Challenge cards to
give the facilitator more control over their discussion group and Point cards to give
positive reinforcement to proper attitudes and answers. Please feel free to try out a few
samples with you team, by clicking here
While Deal With It is a stand-alone game that also contains all of the components
necessary to use any Deal With It module in a well-structured interactive game format.
This means that Deal With It can be any one of over
200 customer service training games, one written
just for your industry. Please call if you don't see a customer service training game module for your
service or industry, since we have too many custom written modules to list them all here.
Deal With It is more than a customer service training game.
This training concept has proven to be so successful and popular with employees that
hundreds of owners and managers requested more. As a result, we have additional topic modules that plug into Deal With It, so you can have game based training on many other
subjects from diversity to business etiquette. Thus, Deal With It can be your diversity game,
etiquette game, ethics game, and more!
We are here to serve you.
If you have special needs, one of our Design & Delivery Consultants is available to discuss how we can create customized training
including a customized Deal With It customer service training game, just for you at
Download our Master Catalog!
Click on the catalog cover to the right
and feel free to save this file (3.4 MB). You will need Adobe Acrobat to view this
catalog. If you prefer we can send you a CD copy of this catalog
by clicking here. To receive an edited industry catalog in printed form,
Don't let more time go by without acting.
customers want sales associates with positive attitudes. Your
sales associates want the self-assurance to know what to say
and do with problem situations. For a fraction of the cost of
most training products, you can achieve both goals using Deal