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Customer Service Training
Deal With It Modules

We have many industry specific modules which may be purchased separately or added to customize and expand your use of the Deal With It customer service training game.

Nearly every module listed is stocked at all times; however, inventory levels vary, please call if you are needing delivery in less than 72 business hours. We are continually adding sample links to our many modules below. Please email or call if you would like to receive a sample for a module listed without an active link.

Deal With It game topic and customer service training modules
Banking Industry Specific modules. 11 modules from compliance to customer service.

Credit Union Specific modules. 11 modules covering member service to compliance.

Restaurant Industry Specific Customer Service Training Modules. While most of these are guest service modules, Food Safety is included for your review. All are ideal for restaurant pre-shift meetings

Retail Industry Specific Customer Service Training Modules.

Professional Services Customer Service Training Modules.

Service Businesses Customer Service Training Modules.

Health Care Customer Service Training Modules.

Contractor and Home Improvement Customer Service Training Modules.

Additional Professional Development Modules, so you can have training games on the following topics: Business Etiquette, Business Ethics, Diversity, Phone Etiquette, Employee Relations, Employee Retention, and Basic Management Training.

Restaurant Industry Specific Customer Service Training Modules.

Our Restaurant customer service training modules range from traditional hamburger restaurants to family casual or specialties like drive-through coffee and espresso. Whatever your concept, we probably have a module for you. Please remember, our customizing service allows you to include additional material to cover service situations unique to your operations at no additional cost. If you need a custom module, one of these are usually a very close match from which to start. Most modules contain between 90 and 108 situations and questions that emphases how to react to guests/customers in common service situations. These modules provide enough material for three months of interesting discussions if used for restaurant pre-shift meetings.
While most of these are guest service modules, Food Safety and Sanitation Training is included at the bottom for your review.

  1. Buffet Restaurant Customer Service Training Sample ($59) Buffet Restaurant customer service training module
    Two sub-concepts are available, including:
    • Buffet and Cafeteria. Ideal for mini-serve corporate cafeterias as well. ($59)
    • School Cafeteria. ($59)

  2. Catering Company Customer Service Training. ($59) Catering Company customer service training module

  3. Family Casual Restaurant Guest Service Sample ($59) Family Casual Restaurant customer service training module
    Eight concepts are available including:
    • American Diner. ($59)
    • Chinese Restaurant, includes some Buffet scenarios. ($59)
    • Gourmet Burgers Restaurant. ($59)
    • Grill Restaurant. ($59)
    • Italian Restaurant. ($59)
    • Mexican Restaurant Customer Service Training Sample ($59)
    • Seafood Restaurant. ($59)
    • Steakhouse Restaurant. ($59)

  4. Formal Dining Restaurant Guest Service Training Sample ($59) Formal Dining Restaurant customer service training module

  5. Pizza Delivery Service Operations Training Sample ($39) Pizza Delivery Operations service training module
    45 Question Cards, focused on all aspects of delivery. This module serves as an ideal supplement to the modules below, for the restaurant offering both sit-down, take-out and delivery services.

  6. Pizza Restaurant Customer Service Training Sample ($59) Pizza Restaurant customer service training module

  7. Four concepts are available including:
    • Dine-In Pizza Restaurant. ($59)
    • Take-Out Pizza Restaurant. ($59)
    • Dine-In and Take-Out Combination Pizza Restaurant. ($59)
    • Take & Bake Pizza Restaurant. ($59)

  8. Quick-Service Chicken Restaurant Customer Service Training Sample ($59) Quick Service Restaurant customer service training module

  9. A bit more focus on family take-out and less on dining room service.

  10. Quick-Service Mexican Restaurant. ($59) Quick Service Restaurant customer service training module

  11. Quick-Service Hamburger Restaurant Customer Service Training Sample ($59) Quick Service Restaurant customer service training module

  12. An American Icon! This covers a wide array of typical service situations.
    Other concepts include:
  13. Quick-Service Sandwich Restaurant Customer Service Training Sample ($59) Quick Service Restaurant customer service training module
    This module is primarily targeted toward the non-toasted menu.
    A variant is available:
    • Heated/Toasted Sandwich Restaurant. ($59)

  14. Quick-Service Seafood Restaurant Customer Service Training Sample ($59) Quick Service Restaurant customer service training module
    An additional concept is available:
    • Chicken and Seafood Combo Restaurant. ($59)

  15. Quick-Service Take-Out Restaurant. ($59) Quick Service Restaurant customer service training module

  16. Quick-Service Coffee Shop Customer Service Training Sample ($59) Quick Service Speciality Restaurant customer service training module

  17. Quick-Service Fruit/Health Drink Shop. ($59) Quick Service Speciality Restaurant customer service training module

  18. Quick-Service Ice Cream Shop Customer Service Training Sample ($59) Quick Service Speciality Restaurant customer service training module

  19. Five additional concepts are available including:
    • Quick-Service Candy Shop. ($59)
    • Quick-Service Cookie Shop. ($59)
    • Quick-Service Doughnut Shop. ($59)
    • Quick-Service Pretzel Shop. ($59)
    • Quick-Service Yogurt Shop. ($59)

  20. Restaurant Alcohol Sales Sample ($39) Restaurant Alcohol Sales customer service training module
    45 Question Cards focused on the unique obstacles concerning the laws and regulations surrounding the serving of alcoholic drinks in your restaurant. This module makes an ideal supplement to any restaurant.

  21. School Cafeteria Staff and Student Service Training ($59) School Cafeteria service training module
    Ideal for the individual school or the entire district, serving both students and staff.

    (Please call if your Concept is not listed on our Order Page pull-down list!)

  22. Food Safety for Restaurants Sample (Double Module, $119) Food Safety training for Restaurants module
    Like all Deal With It modules this is ideal for using in pre-shift crew meetings to stress the importance of these issues to your entire staff, not just your managers. 180 questions and situations form the foundation with room to add in additional material to cover your unique menu items. This is a double module with Answer Guides for self or paired study.

  23. Food Safety for Production Facilities Sample (Expanded Module $89) Food Safety training for Production Facilities module
    An excellent overview of best practices. We can customize this for your specific Standard Operating Procedures. This is an expanded module with Answer Guides for self or paired study.

    (Please call if your concept or business is not listed in our catalog!)

Retail Industry Specific Customer Service Training Modules.

Every Retail concept has specific situations, and operations uniquely affecting how they deliver service to their customers. The following modules are designed to plug right in to the Deal With It game to give you a concept specific training solution. As always, we can customize these for your specific operational standards, and all modules are available for purchase separate of the game and are perfect for your sales and service team meetings. All modules contain between 90 and 108 situations and questions. Additional questions are available from our massive database at no additional cost. Call for details!

  1. Apparel Store Customer Service Training Sample ($59) Apparel Store customer service training module

  2. Five sub-concepts are available including:
    Call if you have specialized needs, we may already have a customized version ready to go!

  3. Automobile Dealer Sales and Customer Service Training Sample ($59) Automobile Dealer customer service training module
    These run from the initial sale to the scheduled maintenance service call. Easily customized with your logo!

  4. Auto Parts Customer Service Training Sample ($59) Auto Parts customer service training module
    Perfect for the free-standing store.

  5. Building Material and Hardware Customer Service Training Sample ($59) Building Materials and Hardware customer service training module
    Two variants are available:
    • Home and Hardware Store. ($59)
    • Big Box Building Material and Hardware. ($59)

  6. Book, Music and Video Store Customer Service Training Sample ($59) Book, Music, Video and Games customer service training module
    A version is also available for the specialty store.
    • Book Store. ($59) Book Store customer service training module

  7. Convenience Store Customer Service Training Sample ($59) Convenience Store customer service training module
    Popular for setting the tone for new managers.

  8. Copy and Print Shop Customer Service Training Sample ($59) Copy and Print Shop customer service training module
    Ideal for the print department in an office supply super store too!

  9. Department Store Customer Service Training Sample ($59) Department Store customer service training module

  10. Discount Department Store Customer Service Training Sample ($59) Department Store customer service training module

  11. Dollar Store Customer Service Training Sample ($59) Dollar Store customer service training module

  12. Drug Store Customer Service Training Sample ($59) Drug Store customer service training module
    This module is designed for the full concept store, and not just the pharmacy.

  13. Electronics Retailer Customer Service Training Sample ($59) Electronics Store customer service training module
    From computers to stereo installation. This module can be combined with an appliances situations group for an expanded variant. ($89 expanded)

  14. Florist Shop Customer Service Training Sample ($59) Florist customer service training module
    Includes delivery situations.

  15. Formal Wear Rental and Event Planning Customer Service Training Sample ($59) Formal Wear Rental  customer service training module

  16. Furniture and Appliance Customer Service Training Sample ($59) Furniture and Appliance customer service training module

  17. General Retail Customer Service Training Sample ($59) General Retail customer service training module

  18. Gift and Card Shop Customer Service Training Sample ($59) Gift and Card Shop customer service training module

  19. Grocery and Supermarket Customer Service Training Sample ($59) Grocery and Supermarket customer service training module
    An optional variant with food safety situations is available, where the mix is approximately one-third food safety and two-thirds service.
    • Supermarket and Grocery Customer Service Training with Food Safety Mix. ($59) Call to order!

  20. Health and Nutrition Store Customer Service Training Sample ($59) Health and Nutrition Store customer service training module

  21. Jewelry Store Customer Service Training Sample ($59) Jewelry Store customer service training module
    Ideal for both the free-standing location and the jewelry department in a big-box store.

  22. Liquor Store Customer Service Training Sample ($59) Liquor Store customer service training module

  23. Manufactured and Mobile Home Dealer Customer Service Training Sample ($59) Manufactured and Mobile Home Dealer customer service training module

  24. Mattress and Bedding Store Customer Service Training Sample ($59) Mattress and Bedding Store customer service training module

  25. Motorcycle, ATV and Snowmobile Dealer Customer Service Training Sample ($59) Motorcycle and ATV Dealer customer service training module

  26. Musical Instruments Dealer Customer Service Training Sample ($59) Musical Instruments Dealer customer service training module

  27. Office Products Store Customer Service Training Sample ($59) Office Products Store customer service training module

  28. Pet Store Customer Service Training Sample ($59) Pet Store customer service training module

  29. Pharmacy Customer Service Training Sample ($59) Pharmacy customer service training module
    Ideal for a department within a big-box store.

  30. Pool and Spa Dealer Customer Service Training Sample ($59) Pool and Spa Dealer customer service training module

  31. RV and Boat Dealer Customer Service Training Sample ($59) RV and Boat Dealer customer service training module

  32. Second Hand Store Customer Service Training Sample ($59) Office Products Store customer service training module

  33. Shoe Store Customer Service Training Sample ($59) Shoe Store customer service training module
    An excellent set for the shoe department in the big box store too!

  34. Sporting Goods Customer Service Training Sample ($59) Sporting Goods customer service training module
    The standard version has approximately 25% of the situations dealing with apparel. A variant is available with apparel scenarios replaced with more hard goods issues.

  35. Tire Shop Customer Service Training Sample ($59) Tire Shop customer service training module
    Ideal for the stand alone shop, or tire department in the big box store.

  36. Toy and Hobby Store Customer Service Training Sample ($59) Toy and Hobby Store customer service training module
    Individual variants are available as well.
    • Hobby Store.
    • Toy Store.

    (Please call if your concept or business is not listed in our catalog!)

Professional Services Customer Service Training Modules.

Professionals have unique service situations and issues that effect their clients and customers. The following modules are designed to plug right in to the Deal With It game to give you specific training for your unique needs, based on real-world interviews. We can further customize these just for you. These modules are available for purchase separate of the game as well. Each of these modules contain between 90 and 108 scenarios and questions. Additional questions are available from our massive database at no additional cost. Call for details!

  1. Accounting Practice Customer Service Training Sample ($59) Accounting Practice customer service training module
    Ideal for large firms or small office.

  2. Airport Operations Customer Service Training Sample ($59) Airport Operations customer service training module

  3. Government Case Worker Customer Service Training Sample ($59) Government Case Work customer service training module

  4. Government (Local) Tax Collection Service Training Sample ($59) Government Tax Collection customer service training module

  5. Insurance Agency Customer Service Training Sample ($59) Insurance Agency customer service training module
    Great for the individual agent or central office.

  6. Law Office Client Service Training Sample ($59) Law Offices customer service training module
    These common service questions avoid specific legal situations.

  7. Property Management Tenant Service Training Sample ($59) Property Management customer service training module

  8. Public Library Patron Service Training Sample ($59) Public Library customer service training module

  9. Public Utility Customer Service Training Sample ($59) Public Utility customer service training module
    This module will fill the needs of both the private corporation, or the government run utility.

  10. Reality Office Customer Service Training Sample ($59) Reality Office customer service training module

  11. School Admissions Patron Service Training Sample ($59) School Admissions customer service training module
    Great for the individual school or central office.

  12. School Admininstration Service Training Sample ($59) School Administation customer service training module

  13. Tax Preparation Client Service Training Sample ($59) Tax Preparation customer service training module

  14. Title and Escrow Company Customer Service Training Sample ($59) Title ans Escrow Company customer service training module

    (Please call if your concept or business is not listed in our catalog!)

Service Businesses Customer Service Training Modules

Customer Service: Service businesses are a large part of the economy. They have conditions and issues that effect how they approach and respond to their unique customer service problems. In addition to making these modules available for purchase separately, they can plug in to the Deal With It game for a fun training solution. Each module has at least 90 scenarios and questions. If customization is needed, we can create the solution for you and additional questions are available from our massive database, often at no additional cost. Call for details!

  1. Airline Customer Service Training ($59) Airline customer service training module

  2. Amusement Park Customer Service Training ($59) Amusement Park customer service training module

  3. Automobile Repair Shop Customer Service Training Sample ($59) Auto Repair Shop customer service training module

  4. Camp Ground and RV Park Guest Service Training Sample ($59) Camp Ground and RV Park customer service training module

  5. Car Wash and Detailing Customer Service Training ($59) Car Wash customer service training module

  6. Carpet Cleaner Customer Service Training ($59) Carpet Cleaner customer service training module

  7. Cell Phone Sales & Customer Service Training ($59) Cell Phone customer service training module

  8. Cemetary and Funeral Service Training ($59) Cemetary and Funeral service training module

  9. Charity Call Center Donor Service Training ($59) Charity Call Center donor service training module

  10. Check Cashing and Quick Loan Customer Service Training ($59) Check Cashing customer service training module

  11. Child and Day Care Customer Service Training ($59) Child and Day Care customer service training module

  12. Computer Service Customer Service Training Sample ($59) Computer Service customer service training module

  13. Dry Cleaner Customer Service Training ($59) Dry Cleaner customer service training module

  14. Employment and Temp Agency Customer Service Training ($59) Employment Agency customer service training module

  15. Equipment and Tool Rental Company Customer Service Training ($59) Equipment and Tool Rental customer service training module

  16. Golf Course Customer & Member Service Training ($59) Golf Course member service training module

  17. Gym, Swim and Health Club Customer & Member Service Training ($59) Gym, Swin, and Health Club member service training module

  18. Hair Salon / Barber Shop Customer Service Training ($59) Hair Salon or Barber Shop customer service training module

  19. Home Cleaning & Maid Service Customer Service Training ($59) Home Cleaning and Maid Service customer service training module

  20. Hospitality Guest Service Training Sample ($59) Hospitality customer service training module
    Perfect for most motels or hotels, independent or chain.

  21. Hospitality Budget Motel Guest Service Training ($59) Hospitality customer service training module

  22. Hospitality Full-Service Guest Hotel Service Training ($59) Hospitality customer service training module
    For the Four-Star independent or chain.

  23. Hotel and Casino Guest Service Training Sample ($59) Hospitality customer service training module
    This module is fairly evenly split between the two service needs. The casino portion has some security related service scenarios.

  24. Hotel and Restaurant Guest Service Training Sample ($59) Hospitality customer service training module
    This module has 2/3rd hospitality and 1/3rd restaurant service to give you a single module option.

  25. Industrial Parts Warehouse Customer Service Training Sample ($59) Industrial Parts Warehouse customer service training module

  26. Janitorial Customer Service Training ($59) Janitorial customer service training module

  27. Lawn Mower & Small Engine Repair Customer Service Training ($59) Lawn Mower and Small Engine Repair customer service training module

  28. Locksmith Customer Service Training Sample ($59) Locksmith customer service training module

  29. Mail Order Call Center Customer Service Training ($59) Mail Order Call Center customer service training module

  30. Manufacturer Customer Service Training Sample ($59) Manufacturer customer service training module

  31. Moving and Storage Customer Service Training ($59) Moving and Storage customer service training module

  32. Museum Patron Service Training Sample ($59) Museum patron service training module

  33. Nail Salon Customer Service Training ($59) Nail Salon customer service training module

  34. Oil Change Shop Customer Service Training ($59) Oil Change Shop customer service training module

  35. Pest Control Company Customer Service Training Sample ($59) Pest Control Company customer service training module

  36. Pet Grooming Customer Service Training ($59) Pet Grooming customer service training module

  37. Photography and Studio Customer Service Training ($59) Photography Studio customer service training module

  38. Postal and Package Delivery Customer Service Training ($59) Postal and Package Delivery customer service training module

  39. Public Transportation Customer Service Training ($59) Public Transportation customer service training module

  40. Road Service and Towing Company Customer Service Training ($59) Road Service customer service training module

  41. Satellite and Cable Television Customer Service Training Sample ($59) Satellite and Cable customer service training module
    Includes a section of field service questions and scenarios for the technicians.

  42. Security Service Client Service Training ($59) Security Service customer service training module

  43. Sign Company Customer Service Training ($59) Sign Company customer service training module

  44. Storage Unit Customer Service Training ($59) Storage Unit customer service training module

  45. Tanning Salon Customer Service Training ($59) Tanning Salon customer service training module

  46. Taxi and Chauffer Customer Service Training ($59) Taxi and Chauffer customer service training module

  47. Tutoring Service Training ($59) Tutoring Service customer service training module

  48. Weight Control Counseling Customer Service Training ($59) Weight Control Counseling customer service training module

    (Please call if your concept or business is not listed in our catalog!)

Health Care and Hospital Customer Service Training Modules

Healthcare professionals have specific situations and issues that effect their level of customer service. The following modules will plug in to the Deal With It game giving you specific training solutions. If additional specificity is needed, we can further customize these just for you. These modules are available for purchase separate of the game as well. Each module contain between 90 and 108 scenarios and questions. Additional questions are available from our massive database, often at no additional cost. Call for details!

  1. Audiologist Office Customer Service Training Sample ($59) Audiologist patient service training module

  2. Blood Bank Customer Service Training Sample ($59) Blood Bank patient service training module
    Includes mobile drawing services.

  3. Chiropractor Office Customer Service Training Sample ($59) Chiropractor patient service training module

  4. Dental Practice Customer Service Training Sample ($59) Dental Practice patient service training module
    Orthodontists and Denturists too!

  5. Family Practice Customer Service Training Sample ($59) Family Practice patient service training module
    This module has many common service situations and questions useful for nearly any small office. We can always add customized material for your specialty, usually at no cost!

  6. Medical Specialist Office Customer Service Training Sample ($59) Medical Specialist patient service training module
    This module is ideal for the specialist, from OB/GYN clinic to Podiatry. We can always add customized material for your specialty, usually at no cost!

  7. Hospital General and Medical Office Combination, Customer Service Training ($89) Hospital and Medical Office Combo, patient service training module
    This module is perfect if your hospital has outet offices and clinics, or if you run a medical school. This is an expanded module with over 135 situations and question

  8. Hospital General Mixed Staff Customer Service Training Sample ($59) Hospital General Staff patient service training module
    This module has questions for everyone, from administrative to nursing to janitorial.

  9. Hospital Administration Customer Service Training Sample ($59) Hospital Administrative Staff patient service training module

  10. Hospital Nursing Customer Service Training Sample ($59) Hospital Nursing Staff patient service training module
    Concentration on the core care staff.

  11. Medical Imaging Customer Service Training Sample ($59) Medical Imaging patient service training module

  12. Optometrist Office Customer Service Training Sample ($59) Optometrist Office patient service training module
    Chain or individual office.

  13. Physical Therapy and Rehabilitation Customer Service Training Sample ($59) Physical Therapy patient service training module

  14. Long-term Care Customer Service Training Sample ($59) Long-term Care patient service training module
    The focus here is for those needing long-term care and hospice. Many situations are shared with the Hospital Nursing module.

  15. Quick Care Customer Service Training Sample ($59) Quick Care Clinic patient service training module
    Ideal for any clinic, for profit or not-for-profit.

  16. Veterinary Customer Service Training Sample ($59) Veterinary customer service training module
    The friends of man and their keepers need service too!

    (Please call if your concept or business is not listed in our catalog!)

Contractor Customer Service Training Modules

Customer Service: Contractors have specific situations and issues that effect their level of customer service. The following modules will plug in to the Deal With It game giving you specific training solutions. Each module contains over 90 scenarios and questions. A sample from our Contractor - General Mix is available as this has questions and situations drawn from all of our Contractor modules. Additional questions are available from our large database at no additional cost. Email or call for details!

  1. Cabnetry Contractor ($59) Cabnetry Contractor customer service training module

  2. Concrete and Paving Company ($59) Concrete and Paving Company customer service training module

  3. Contractor - General Mix Customer Service Training Sample ($59) Concrete and Paving Company customer service training module

  4. Deck & Fencing Contractor ($59) Deck and Fencing Contractor customer service training module

  5. Flooring and Carpet Service ($59) Flooring and Carpet Contractor customer service training module

  6. General Contractor ($59) General Contractor customer service training module

  7. HVAC Service ($59) HVAC Contractor customer service training module

  8. Landscape Contractor ($59) Landscape Contractor customer service training module

  9. Painting Contractor ($59) Painting Contractor customer service training module

  10. Plumbing Service ($59) Plumbing Contractor customer service training module

  11. Roofing Contractor ($59) Roofing Contractor customer service training module

  12. Window & Door Contractor ($59) Window and Door Contractor customer service training module

    (Please call if your concept or business is not listed in our catalog!)

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