Business and Workplace Ethics
questions to explore your policies and discuss how to handle
difficult situations. Issue of honesty, tact, and making unpopular
decisions are covered. This is the tool to get your team talking
in your business ethics training classes.
Basic Business Etiquette
(w/ Clothing & Grooming Supplement): This
module has 108 situations and questions covering many
business etiquette topics from meeting and greeting customers to appropriate
deference to management. Choose from the two Dress and Grooming
supplements available for either Casual or Uniformed employees
to fit your operations. Each supplement has 45 questions
and the set includes Answer Guides. Instead of just a list of
do's and don'ts, your team will learn more with business etiquette training discussions. Make it fun with a Business Etiquette Training game.
Business Meeting Etiquette
This mini-module contains 45 questions and situations with a narrow focus on how
to plan, set-up, conduct and act in a business meeting. This module also covers common
problems, and how to deal with them with proper business etiquette to make your meeting time productive.
Phone Etiquette and Call Center Customer Service
This module contains 90 questions covering issues from answering the call to its completion. Phone etiquette issues including: Transferring calls, taking messages, escalating calls to supervisors, and how a person presents themselves while on the phone. This module is ideal for pre-shift call center customer service meetings and is ideal for both new and experienced agents. It includes an answer guide with call center industry service standards.
The Non-Discriminatory Workplace, (Diversity Training) This module has
72 questions covering many facets of discrimination and
natural biases. More than just age, sex, and race are covered.
Use these lively diversity training discussion questions to help your team gain understanding and how to Deal With differences in the workplace. You'll appreciate using this to create a diversity training game.
180 questions that every manager should investigate. A
wide range of subjects is covered, from communications to motivation,
time management training to teaching associates. This double
module includes Answer Guides with many checklist styles appendices
for self or paired study. A great resource for any management
(Double Module, $119)
Relations / Internal Customer Service
This module is designed with a focus on the interaction between
staff members, the hidden side of service. 90 Question
cards are included to make for a fun employee relation training game.
This module is ideal for getting your team members to open up about the reasons for
employee discontent. Seen from the team member's perspective, it can open the eyes
of managers in small discussions or counseling sessions. More than 90 Question
cards are included.
Like all Deal With It modules this
is ideal for using in pre-shift crew meetings to stress the importance
of these issues to your entire staff, not just your managers.
180 questions and situations form the foundation with
room to add in additional material to cover your unique menu
items. This is a double module with Answer Guides for self or
paired study, and is ideal for restaurant pre-shift meetings.
(Double Module, $119)
Designed specifically for your Information Technology
group. Both Internal and External customer issues are covered
in these 99 situations. These are not technology specific,
but do cover many of the common operational issues experienced
today. This module is ideal for roll-play and modeling proper
help desk service approaches.
Desk Manager's Edition
Designed specifically for help desk managers and
supervisors. Leadership, Internal and External customer issues
are covered 99 questions and situations.