A customer without a computer wanted to get information about her account. You gave her a phone number for a 24-hour computer center. She is back, complaining that she cannot navigate the menu system. What do you tell this elderly woman?
A woman wants to close all of her accounts. You know that she recently had a loan request rejected. What do you say to keep this customer?
A customer calls complaining that he has received a cancellation notice from the cable TV company because his check did not clear our institution. You note that he called and put in a stop payment request. How do you calm this customer?
You are working as a drive-through teller. A customer is complaining that your line is terribly slow. You know that the delay was caused by the previous customer's many requests. How do you respond to this customer?
Name two reasons customers won't use an ATM.
You are a customer service specialist. A new customer is calling and asking why her check order has not arrived. You notice that her account is showing considerable activity. What do you say or do?
