Frequently Asked Questions

1.  Why is Deal With It in a game format?

 

 We have found in many diverse settings, from retail to the military, that when learning is enjoyable, associates are more alert and have greater retention.

 

 

2.  Why doesn't Deal With It have a board?

 

 Board games limit the number of players that may gather around to participate. They tend to require longer set-up times and the tracking of playing pieces.

 

 

3.  We have had role-playing where every "angry customer" is either the ultimate terror or so easy to satisfy that they would never have complained. How is Deal With It different?

 

 The diverse situations and questions in Deal With It are from actual events, written from interviews. They are grounded in reality.

 

 

4.  Do you have any special offers?

 

 Yes! We often have specials and often have an entry to win a Free Deal With It Customer Service Training Game.

 

 

5.  Isn't computer based training the best method?

 

 Computer based training can be an effective way to train. However, Deal With It is a fraction of the cost. In addition, you don't need to arrange to have a computer for every person, or at every site. Deal With It is personally interactive and your staff will not be bored.  Unique Training Solutions offers customized computer based training.  Please contact us and tell us what you are wanting, and you may be very pleased with our cost effective quotes.

 

 

6.  How long will my employees retain what they have learned?

 

 Having fun while learning does help in retention, but no one can specify a time, of course. However, when employees encounter many situations similar to the situations in Deal With It, they will be better prepared to deal with those problems. Each successful encounter will also reinforce what employees have learned and will bolster their confidence in future problems.

 

 

7.  We have limited training time. Can Deal With It still be effective?

 

 You can use Deal With It many ways. 1) Choose one question at each employee meeting and thoroughly discuss proper solutions. 2) Have managers choose one question periodically and let them "rove" from one person to another, informally quizzing or discussing the situation. 3) Post a question/situation each week on a bulletin board, followed by informal discussion, or post last week's favorite solutions. Please visit the Using Deal With It page.

 

 

8.  Deal With It can only help me once I've hired someone, right?

 

 No. Some businesses have use Deal With It in the interviewing process and during orientation to rate both attitudes and approaches, and also to define standards.

 

 

9.  We typically have large groups at our weekly staff meetings. How can Deal With It help?

 

 When used as a training game, Deal With It works best with games of twelve or less per game. While the amount of learning is the same, this large group might be better served to train in smaller groups, or you can create small teams of two or three to play the game. Please visit the Using Deal With It page.

 

 

10.  After we have played Deal With It once, will we need to purchase additional volumes?

 

The basic set of Deal With It has an average of over nine hours of quality training time built into it. In addition, this training tool is reusable. Each training session will encounter new responses to the questions and situations contained in Deal With It. We also have many other subject areas in individual modules, each module has approximately seven additional hours of training material.

 

 

11.  Time is valuable. Are the rules long and the game complicated?

 

 It takes the average person less than two minutes to read the entire rules, with a quick start example of play that takes less than one minute. We suggest that the rules be photocopied to let all participants read them at the same time. This makes getting started a snap.

 

 

12.  Where are the answers in Deal With It?

 

 While the Professional Development, Food Safety, and many of the Banking modules include Answer Guides, the Customer Service sets do not.  Each business has its own policies, standards and ideas, and thus 'correct' answers vary greatly from business to business. Deal With It was designed to be molded by each management team or owner. Through the interaction of your team, you decide the best answers that fit with your company's policy and goals.

 

 

13.  What makes Deal With It so valuable?

 

Deal With It is the most cost-effective way to teach your staff. It does not take rescuing very many poorly handled service situations, recovering lost sales, or retained employees to see that Deal With It can pay for itself many times over.

 

 

14.  How do I measure the results of Deal With It?

 

Some businesses count the number of complaint cards,calls received, and turnover rates, others have measured results in a subjective feeling managers have about their employees' improved attitudes toward their jobs.

 

 

15.  Do shy people do well with Deal With It?

 

 Yes. Shy people tend to "observe" through life and, while Deal With It does force out a little involvement, a shy person will learn much from the interactions of others.

 

 

16.  If we use Deal With It as a game, doesn't someone have to lose?

 

Deal With It allows you to focus on the "best" and "most desired" answers rather than to criticize input. It is far better for mistakes to be found within the training environment than with an actual customer or co-worker encounter. This way the losses are within the game and not with others. Your entire team will win where it counts.

 

 

17.  Our industry is very specific. Doesn't Deal With It only fit a few industries?

 

Deal With It has many industry and topic specific modules. Please give us a call or e-mail If you do not see a perfect match. We have many more modules than are listed here on these pages. In addition to this, we write many new and customized modules based on client requests. The basic set is designed to be general in nature because everyone can relate to long lines at a store and poor service from a restaurant. We found in play testing that nearly every focus group wanted to use many kinds of situations that were not specific to their industry. Excellent customer service has a common thread.

 

 

18.  Some of our staff has been through many hours of training already. Won't they have an advantage or be bored?

 

Many within our focus groups and play-testers commented that they were challenged by the diversity of the situations, as well as by many of the newer members of their teams who had different perspectives and approaches.

 

 

19.  Do you take purchase orders or credit cards and can you ship to all of our individual locations for us?

 

Yes, we do take e-mailed or mailed purchase orders, checks and credit cards. We can do the shipping to your individual locations; just give us a list. We do ask that you pick up the cost for including any printed memos with the boxes shipped.