Customer Service Training Versions
Deal With It can meet your business operations by choosing a matching customer service module!
Most modules are $79 with free standard shipping. While available separately, any one of these modules will expand the Deal With It game to more than 200 questions and scenarios.
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Whatever your business or concept, we probably have a module for you. Please remember, our customizing service allows you to include additional material to cover service situations unique to your operations, at no additional cost. Modules contain between 90 and 108 situations and questions that emphases how to react to guests/customers in common service situations. These modules provide enough material for three months of interesting discussions if used for pre-shift meetings.
Click on a heading to view the list of add-on modules.
Sample questions are available by clicking on the links within.
Not every module has a sample available. Please email or call if you would like to see a sample, should one not be linked here.
Order buttons are at the top of each list.
Deal With It Basic Game
Professionals and Healthcare Customer Service Training Modules
Government Case Worker
Government (Local) Tax Collection
Hospital Administration Service
Insurance Agency, great for the individual agent or central office.
Law Office, these are common service questions avoiding specific legal situations.
Long-Term Care Facility, this shares considerable material with the Physical Therapy-Rehabilitation module.
Medical Specialist Office, this is just one of many. Please email or call with your specialty.
Physical Therapy-Rehabilitation, this shares considerable material with the Long-Term Care Facility module.
Property Management Tenant Service
Public Utility, fills the needs of both the private corporation, or the government run utility.
(Please call if your profession is not listed above.)
Restaurant Customer / Guest Service Training Modules
Buffet Restaurant Service, three sub-concepts:
- Buffet and Cafeteria, Ideal for mini-serve corporate cafeterias as well.
- School Cafeteria, For the individual school or the entire district, serving both students and staff.
Catering Company
Family Casual, eight sub-concepts:
- American Diner
- Chinese Restaurant, includes some Buffet scenarios.
- Gourmet Burgers
- Grill Restaurant.
- Italian
- Mexican
- Seafood
- Steakhouse
Pizza Restaurant, four concepts:
- Dine-In
- Take-Out
- In and Take-Out Combination, A mix of the two above.
- Take & Bake
- Pizza Delivery Service Operations, also available separately (45 Question Cards, focused on all aspects of delivery. This module serves as an ideal supplement to the modules above, for the restaurant offering both sit-down, take-out and delivery services.)
Quick-Service, twelve concepts (by dominant menu focus):
- Chicken
- Chicken and Seafood Combination
- Double Drive-Thru
- Drive-In
- Food Truck & Trailer
- Hamburgers
- Hamburgers and Ice Cream
- Hot Dogs
- Mexican
- Sandwich, includes heated/toasted product
- Seafood
- Take-Out
Quick-Service Specialty, eight concepts (by dominant menu focus):
- Candy Shop
- Coffee Shop
- Cookies
- Donuts
- Fruit/Health Drink
- Ice Cream
- Pretzels
- Yogurt
Restaurant Alcohol Sales, also available separately (45 Question Cards focused on the unique obstacles concerning the laws and regulations surrounding the serving of alcoholic drinks in your restaurant. This module makes an ideal supplement to any restaurant.) See the Professional Development Training page to order.
Food Safety for Restaurants, only available separately as a Double Module, $119
Like all Deal With It modules this is ideal for using in pre-shift crew meetings to stress the importance of these issues to your entire staff, not just your managers. 180 questions and situations form the foundation with room to add in additional material to cover your unique menu items. This is a double module with Answer Guides. See the Professional Development Training page to order.
Retail Customer Service Training Modules
Apparel Store Service, five sub-concepts:
- Women's
- Men's
- Teen Apparel
- Mixed Apparel
- Accessories
Automobile Dealer Sales and Service, ranging from initial sale to the scheduled maintenance service call.
Building Material and Hardware, two concepts:
- Home and Hardware Store
- Big-Box Building Materials and Hardware
Formal Wear Rental and Event Planning
Furniture and Appliance
General Retail
Gift and Card Shop
Grocery and Supermarket with one-third Food Safety mix
Manufactured and Mobile Home Dealer
Motorcycle, Powersports Dealer
Pharmacy Service, good for a department within a big-box store.
RV and Boat Dealer, versions for RV or Boats exclusively are available. Email or call if desired.
Shoe Store, An excellent set for the shoe department in the big box store too!
Sporting Goods, approximately 35% are apparel
(Please call if your concept or business is not listed above.)
Service Business Customer Service Training Modules
Carpet and Upholstery Cleaning
Charity Call Center Donor Service
Check Cashing and Quick Loan Service
Equipment and Tool Rental Company
Golf Course
Gym, Swim and Health Club
Hospitality Guest Service, four concepts:
- Full-Service Resort Hotel, for the four-star facility
- Hotel and Casino, fairly evenly split between the two service needs. The casino portion has some security related service scenarios.
- Hotel and Restaurant, 65% hospitality and 35% restaurant service to give you a single module option.
- Standard Motel
Lawn Mower & Small Engine Repair
Locksmith Service
Mail Order and Internet Sales Contact Center
Moving and Storage Unit
Nail Salon
Oil Change Quick Stop
Pet Grooming
Photography and Studio
Postal and Package Delivery Service
Public Transportation
Road Service and Towing Company
Satellite, Cable Television, Streaming Service
Security Service
Sign Company
Taxi and Ride Sharing
Tutoring Service
Weight Control Counseling Service
(Please call if your concept or business is not listed above.)
Contractor Customer Service Training Modules
Carpentry and Cabinetry Contractor
Concrete and Paving Company
Deck & Fencing
Flooring and Carpet, Sales and Installation
General Contractor
HVAC Service
Irrigation and Landscape Contractor
Painting Contractor
Plumbing and Mechanical Service
Roofing Contractor
Window & Door Contractor
(Please call if your concept or business is not listed above.)