A man is complaining that our office purposely adds unneeded tests to increase the cost of a visit. He contends that this is a poor plan for increasing profits. How do you respond to this charge?
Name the main reason some people are reluctant to have regular eye exams.
You walk into a room and see a patient handling some of the equipment. What do you do or say now?
A young boy has fallen, and has a black eye and swelling around the socket. His mother wants to call her regular pediatrician in to see her son. What do you tell this mother?
There has been recent news stories about a high number of patients with pinkeye at another optometrist’s office in your area. You note that more people are breaking their appointments. What do you say or do, if anything, to reassure patrons?
A patient is disappointed with the resulting vision using the contacts suggested by the doctor. He wants to know what you are going to do to make him feel satisfied?
