Our work crew just arrived at a customer's house, and no one is there to let us into the house to do our work. It appears they forgot about our service appointment. What do you suggest we do?
How do we prioritize our service calls?
A homeowner insists that she watch every move made as you replace a number of parts in her sink and toilets. She says she wants to learn so she can make future repairs herself. What do you say to this request?
A trucking company just called to say an order of tile due to arrive to us today has been destroyed in an accident. This order was for a major client's lobby. What do we do after receiving this information?
A couple just received our bid for a kitchen remodel. They are hesitating because they were told by a real estate agent that they are unlikely to recoup the cost when the house is eventually sold. What do you say, if anything?
How do you determine whether a service call requires immediate, emergency attention, or if it can wait for a regular, scheduled service call?
