A man and his wife purchased a large road bike about a month ago. Today, they are complaining that it just does not get the fuel mileage a salesman indicated. What do you say to this complaint?
A customer calls and tells you her bike has been knocked over in a local parking lot and she cannot get it upright. You know she purchased a large bike, and she is rather petite. What do you say, and do?
A customer wants to know if we offer Saturday service, and if our parts department is open on weekends. What is your answer?
You have a customer wanting to hear an explanation from you. A few days before this young man wanted to know when an accessory part would arrive. You checked with the manager and were told that it would be in within the week. That was 10 days ago and it has yet to arrive. What do you say?
Which do you think customers prefer when purchasing a new road bike, a rebate or a rock bottom interest rate?
How long is too long to close a purchase and get the customer on the road, after the decision to purchase is made?
