You arrive at a customer’s residence and note that none of the many pieces of furniture, including a piano, have not been moved. You get the impression the customer expects you to move all of the furniture in order to clean the carpet. What do you say to the speechless customer?
A potential customer asks if we use any harsh chemicals when we clean carpets. What is your answer?
A woman tells you that she has a large family gathering two days from now. She wants to know if we can clean her upholstery tomorrow and have it dry within 24 hours. How should you respond?
A customer wants to know if we will honor another company’s low introductory price. You know that the other company is not making enough profit to make it worth their time. How do you answer this question?
A repeat customer is asking for us to set an appointment for a time already taken by a number of new customers. Our repeat customer suggests that we call the newest customer to tell them we cannot show up at that time. How do you handle this suggestion?
A man is on the phone wanting to know if we will re-stretch his carpet after the cleaning. What is your response?
