A guest is complaining that our service is terribly slow. You know that the delay was caused by a large group's many complicated requests. How do you respond to this guest?
A woman tried to pay for her meal with a credit card and it was rejected on three occasions. She says she does not have a checkbook nor any cash. She nervously laughs and comments that she could wash dishes. What do you say or do?
An elderly woman has come into our restaurant alone. She has placed an order from the children's menu. The menu says the children's menu is for those less than ten years of age. Do you fill this order as usual?
A customer is quite angry. She ordered her salad and requested that her dressing be put ‘on the side.’ You look down and see a sea of blue cheese. What will you say or do to smooth her feelings?
You are a manager in a busy restaurant during the lunch hour rush. A guest has been sitting at a booth for nearly an hour, refusing our waitress' request for an order. This guest tells you that he is not waiting for anyone. What do you tell this guest?
You serve tables. After writing down an order, you repeat it back to the patron. When you serve the plate to one guest, he says that you have the incorrect entree. Your memory is confirmed by the written order. How do you handle this complaint?
