A customer starts complaining that jewelry stores should have the price of every item clearly showing so customers do not have to ask about prices. What is your reply?
A customer complains that the diamond he bought does not seem to look as brilliant after it was put into the mounting his fiancée chose. How do you respond?
A young man is back in the store. He was in just a week ago, and purchased an engagement ring. Today, he wants to get a full refund because the woman of his dreams has decided not to marry him. What do you do and say?
A young boy tells you he wants to purchase a small necklace for his mother for Mother’s Day. He wants to know if we have a way to buy it over time, since he does not have a credit card yet, but does earn money mowing lawns. What do you say?
What is the most important trait a jewelry store and its people must have to be successful?
A woman is looking at some earrings and shaking her head constantly. After telling her the price of a pair of earrings, she comments that she will go online because there is too much markup in retail jewelry stores. How do you respond to this charge?
