During a blood donation drive, a well-known celebrity shows up with quite a number of the press; cameras seem to be everywhere. Is this good or bad and what do you suggest be done?
What is your main concern when speaking with or meeting a prospective donor for the first time?
A donor paws at you while you brush past him. What do you say or do?
A manager from a local business is complaining that a recruiter tried to make him feel guilty when he said he did not want to participate in a local blood drive. How do you respond after hearing this?
A potential donor’s date of birth on a medical history form does not match her driver’s license. What do you do?
A donor is complaining that an appointment should mean that a phlebotomist will be available within minutes of that time. How do you respond?
