You turned in an order for a rarely ordered and difficult to prepare entree. About five minutes later the guest wants to change her order. What will you say?
A gentleman is demanding to know why his reservation is not showing, but has been removed. You check your records and see that he called a few hours later, canceling the reservation, complaining about our prices. What do you tell this gentleman?
A guest motions to you. She tells you she is disappointed by the table setting. She says everyone knows the dessert fork is to be put across the top of the plate, and not alongside the dinner fork. What do you say?
A guest had received his rare tenderloin and sliced through the middle with his knife. He is complaining his steak is overcooked. You wonder if he isn't just trying to impress his lady friend. What do you say and do?
A man in his early twenties is on the phone. He says he wants to bring a date to our restaurant, and wants to make sure he "gets it right.'' He wants to know who he should tip, and how much is appropriate. He is hoping his visit will fit his budget. How do you respond?
What is the main difference between a traditional and a formal dining restaurant?
