You work in a bank. You notice a good customer light a cigarette and start smoking. You have numerous signs clearly stating that there is no smoking allowed within the building. What do you say or do?
Is it appropriate to hang up on an irate customer who is using foul language?
What is more important, better service or lower prices?
You work in an espresso bar.
Serving a girl in a white prom dress, you accidentally trip and spill a latte’ all over the front of her dress. She’s not pleased, and trouble could be brewing. What do you say or do?
How long is too long to leave a
customer on hold?
You work for a pizza restaurant. A customer gives you a coupon along with his payment. When you point out that the coupon has expired, he tells you that your restaurant sends out coupons so often that the date shouldn’t matter. He seems to be getting angry. What do you do?
