A man is over three months behind with his auto loan payment. He is on the phone claiming that someone called him requesting a payment soon. He contends the only reason he has been called is because he is a minority. What do you say to this member?
An angry woman is complaining that her loan has the incorrect payment due date. You notice she has made four payments already. What is your response?
A couple is in requesting to know what financial ratios you use to determine credit worthiness for a home equity loan. They also want to know what kind of exceptions you make on regular basis. What is your answer to this unusual request?
A member is requesting his automobile contract be canceled. He had purchased the car two days prior and says, "he knows he can return the car within three days." What do you say?
A member wants an explanation. He has an adverse action notice rejecting his request for a credit card. He shows you the letter and envelope an d points out that it was not postmarked for nearly two weeks, making it so that he did not receive the action notice for 34 days after his application. What will you say and do from here?
While filling out a personal loan application a man wants to know if he should put down under “other income” the $200 per month he earns from gambling. What do you tell him and what do you do?
