A woman wants to close all of her accounts. You know that she recently had a loan request rejected. What do you say to keep this member?
A member is furious that his car was repossessed. He tells you that he was overseas on military service. He admits that he didn’t warn our institution of this. What do you tell this man?
A member is calling to ask about interest-bearing checking accounts. Name one other bit of information you might have available for this member.
A suspicious acting member just cashed a check for hundreds of dollars. No sooner had she stepped outside the branch than she complained that she left the cash in the envelope on the counter. She is telling the manager that you or another member must have picked up her money. What would you suggest to solve this problem?
It is payday and the lines are very long. An upset gentleman is complaining about his problems making deposits and paying his bills. He hands you his checkbook, and you notice that he is a customer of a competing bank. How do you handle this situation?
Name one reason a person would not want to return a call to the loan center servicing one of her loans.
